SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clozetti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recommend this item and its fast shipping seller. Machine passage, exit intact not wrinkled. Ultra soft, very good length, keeps warm and pleasant lightness as well as well-being wrapped without hindrance. It's perfect for a slim woman who wants to close inside, otherwise no problem for many who will leave it open or too bad to pull, no too beautiful. I am 1m69 tall and weigh 38kg, wearing thick pajamas underneath perfectly matches the color and looks great. Order you will be delighted and even outside yes yes. Thank you dear seller, for your team as well and AliExpress.
One size is xs
It's pretty. I like it!!!!! ! But when I joined the 77 group, it turned into a piggy thing haha. The clothes are pretty, but it seems like my hands won't fit well haha. And the screen and color are different. The yellow mold is also yellow beige. It's just a light yellow colorㅠㅠ
Beautiful and soft, I liked it 👌
Good
Same as the picture It's thick and warm. I like that it's long too
It doesn't have the same oversized look as the photos. I am small (5'3" 125lbs) and this coat isn't oversized so much as slightly too large. The material is very thick so the look is not the same as in the photos, where the material seems more fluid. And the sleeves just aren't as large as in the photos. If you wear size m or larger, expect this to be fitted. Also the front of the coat is a lot shorter than the back and the back of the coat just has a weird shape, slightly rounded and not flattering. The material is quite warm and pretty soft and didn't smell too weird so that's good. Haven't washed it yet.
Short! Length does not match description
Not bad, I liked it
Very cool soft cardigan
Absolutely love it. Very cozy
Good quality!
It's soft and pluffy. Princess balloon of cuff. It's soft like rabbit. Long and elegant. Fit and look not bad. Acc i like it. I recommend it :)
If there was a little more room, it would stretch well. The more it stretches, the shorter the length becomes as it gets fatter. It's a shame it's free size.
It's 166cm but not that long. It ends around the knee area, just a moderate thickness without any fraying. It's a cardigan worn loosely without fastening.
very pleasant to the touch, but the length is short, the picture shows a different length! I'm lowering the rating for this!
That's fine. I wear it well. You can't do it. I think it's gonna be hairy like a bofles. I think I wear it well for the price. I recommend it. The delivery is also very fast than I thought. 66 I wear it and it's just right. I 'd like to wear a little big. I just don't want to see it.
For the height of the 163 slightly below the knee, for the Eur 40 there is practically no smell, but it looks, in general, normal. Look at the photo.