SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clozetti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very beautiful and high-quality dress.
what I wanted) You need to take size XL if you usually wear L. But I checked the reviews before.
Fits comfortably on OG96, OB110. Satisfied with the purchase.
The shipment was a bit long, but the delivery was fast. The dress is of good quality, it will be great for cooler weather.
I received this dress. The fabric quality is good. But the dress doesn't fit me as expected. The top part of the dress is too short, the belt is not at the waist but under the chest. It looks shapeless. At 67 kg, I took size XL. I don't like it. It arrived with a delay of 5 days from the stated deadline.
excellent dress
Beautiful, as in the photo
Such a cute dress 😍 soft, pleasant to the touch! Size S fits my measurements perfectly. chest: 83 cm. About. waist: 61 cm. About. hips: 92 cm. Height 150 cm, dress length to ankle.
The dress is good, the fabric is pleasant, the size was almost wrong... should have taken a different size.  L size, my measurements are 90 75 90 height 153.
the dress is amazing very delicate and pleasant quality For height 178 and weight 70 kg, I took size XL. fits perfectly!
The dress is very beautiful ♥️ Everything matches the seller's description. It looks even better than in the photo. It has a good lining (I think the lining is synthetic). And the dress itself is cotton and very pleasant to the touch. Muslin fabric. Thank you. I recommend.
I liked absolutely everything, the size and length were perfect, i can't wait, i want to wear it outside as soon as possible.
The dress is wonderful! The fabric is natural. Does not shine through
For parameters 84-64-94 cm height 163, the dress fit perfectly. Delivery to the USA is very fast. The dress is made of 100% cotton and pleasant to touch. Ideal for summer
Very nice dress, nice to touch and the main thing as in the photo is the quality of just 100/100
The quality of the sewing is good. Made of cotton, but the lining in the front is synthetic. Gray fabric. For me size S. For parameters: OG - 81cm, OT - 60cm, OB - 88cm, height - 152cm, shoulder width - 36cm, village is good.
The dress is very high quality and beautiful. 100% cotton, there is a lining that is excellent and does not see through the linen. For height 164, I ordered M - it fit well, but you could take S. There is no button, it smells up.
Very nice material, cute flowers